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Advanced Service Module / Silver Service Unit 05 - GUEST PROGRAM

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€590.00
288 720 €288.00 - €720.00
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Price:  720€ 100% total price


*A 40% payment Can be made in advance for booking reservations, once you have enrolled we will give you access to the system online 

60% remaining amount must be transferred 4 days before the zoom live session or class starts. Instructions will be provided.


An exclusive course teaching how to apply different service styles onboard the customs, techniques, and etiquette associated with traditional Silver Service as well as other relevant service styles. The course is instructive, practical and interactive and includes different setups of the table, different types of Services, Silver service, Champagne & Wine Services, Caviar Service, and Coffee Service.

Implement & Manage Food & Beverage standards and operating service procedures. Supervisory skills and organization for guest service.


Students will have developed a 5* standard service skill set and good knowledge of luxury menu items.


Duration: 3 days

Schedule: 3 sessions On class session Or Live session + exam

Date: Every month

Location_ Barcelona / One Ocean Port Vell


Learning modalities: on-board*, on-class (Barcelona) & online (via Zoom/Live Session).


​*This course is available on board ask us for your quotation & dates. Can be tailored to individual yacht needs. to training@barcelonacrew.com

Requirements
  • 18 years old and over                   
  • Basic service skills
  • At least 1 season experience as a Stewardess
  • English fluent
  • Food Safety & Hygiene Level II Certificate

Modules
Methodology
Students will have access to all the content of the course on the online platform 24/7. During the course and combining with self study on the platform  the student will attend on class sessions at Barcelona Crew Academy , with our expert teacher,  the course focuses on practical experience using a range of quality equipment with of practical demonstrations by applying skills.

Pre-entry modules: 
 2p: Gastronomic knowledge / French Terminology / Luxury Items (online)
  • Gastronomic knowledge: Starters, Main Course, Cheese & bread, Spices, Sauces, Desserts and Coffees & Tisanes.
MODULES
Module 1: Mise en Place
  • Service Planning
  • Implementation & Supervision
  • Identification glassware, cutlery & service utensils
  • Laying Covers for Table Service
  • A la Carte Covers
  • Table D'Hote Cover
Module 2: Table Setup & Decorations Formal & Informal Dinner
Table Setup
  • Table Centerpiece Decorations
  • Types of Covers
  • Table Setup Styles (formal & informal)
  • Table decoration
Module 3: Buffet Service
Learn and practice on of the most implemented service style onboard.
  • Buffet Service stewardess role
  • Setup procedures & rules
  • Types of Buffet Setup
Module 4: Food Safety
Module 5: Types of Service
Learn and practice the different styles of services onboard
  • English Service
  • French Service/Synchronized 
  • Silver Service
  • American Service
  • Room  Service
  • Buffet Service
  • Russian Service
  • Gueridon
Module 6: Beverage Service
  • Luxury service: Champagne & wine
  • Caviar Service: Russian Service
Module 7: SOP - Standard Operating Procedures
  • Identifying 
  • Analysing
  • Generating Process
  • Planning
  • Implementing
  • Evaluating
  • Reccommendations
  • Management and Supervisory Skills
Module 8: Guest Preferences
  • Basic Information
  • Charter Group
  • Travel Plans
  • Experience
  • Charter Activities
  • Food Preferences
  • Bar Preferences
  • Tips & Suggestions
Module 9: Managing Guest Experience onboard
Events on board:
  • Party design and planning (BBQ, Cocktail, Dinner, Themed, etc)
Events in destination:
  • Tours & Excursions
  • Transfers
  • Owner Assistance
Module 10: Recovery Model 
  • Implementation of the recovery model
  • Taking into account different scenarios & designing plans
  • Guest complaint handling
Module 10: Caviar Service
Module 11: Coffe Service

Certificate
​ The training provided by Barcelona Crew Academy  includes a Diploma Certificate is awarded by, the Guest Program- IAMI  is a MCA accepted interior training Barcelona Crew Academy is member of  PROFESSIONAL YACHTING ASSOCIATION. 


All courses are certified by
IAMI Association & G.U.E.S.T. Program training
We follow the highest standards in the Super Yacht sector
 
​

Policies
​All courses are subject to 21% of Spanish VAT not included in the price

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