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Food and Beverage Advanced Service / Silver Service Unit 5

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€492.00
330 820 €330.00 - €820.00
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An exclusive course teaching how to apply different service styles onboard the customs, techniques, and etiquette associated with traditional Silver Service as well as other relevant service styles. The course is instructive, practical, and interactive and includes different setups of the table, different types of Services, focusion on Luxury Silver service, champagne and wine Services.


Implement and manage Food and beverage standards and operating service procedures. Supervisory skills and organization for guest service.


Students will have developed a 5* standard service skill set and good knowledge of luxury menu items.


Duration: 2 days
Schedule: 2 sessions + 1 exam session


Learning modalities: on-board*, in-class & online


​*This course is available on board ask us for your quotation & dates. Can be tailored to individual yacht needs. to [email protected]




We follow the highest standards in the Super Yacht sector / Luxury Vilas / Luxury Airlines 
*A 40% payment Can be made in advance for booking reservations, once you have enrolled we will give you access to the system online. 60% of the remaining amount must be transferred 4 days before the Zoom live session or class starts. Instructions will be provided.


Copyright © 2024 International Luxury Training

Requirements
  • 18 years old and over                   
  • Basic service skills
  • At least 1 season experience as a Stewardess
  • English fluent
  • Food Safety & Hygiene Level II Certificate

Modules


Methodology
Structure:
  • Students will have 24/7 access to all course content on our online platform, which includes assignments, quizzes, and instructional videos.
  • The course combines self-study on the platform with scheduled in-class sessions at Barcelona Crew Academy or live Zoom sessions led by our expert instructors.
  • The training emphasizes hands-on experience, using a range of quality equipment, and includes practical demonstrations to refine your silver service skills.​ 

Pre-entry modules: 
 Gastronomic Knowledge + French Terminology + Luxury Items
Starters, mains, cheese & bread, spices, sauces, desserts, coffees & tisanes.
 
Modules
Module 1 — Mise en Place & Service Planning
  • Service planning, timing, and sequence
  • Team roles and positioning
  • Equipment identification: glassware, cutlery, and service utensils
  • Laying covers for table service
  • À la carte cover set-up (standards and variations)
Module 2 — Table Set-Up & Décor
  • Formal vs. informal dinner set-up
  • Table styles: classic / contemporary
  • Napkin styles and placement
  • Final “table inspection” checklist
Module 3 — Buffet Service
  • Buffet service onboard: stewardess responsibilities
  • Set-up procedures, hygiene rules, labelling, and temperature control
  • Buffet layout types (breakfast / BBQ / tapas / dessert / themed)
  • Guest flow and replenishment strategies
Module 4 — Food Safety (Onboard Standard)
  • HACCP principles for service
  • Safety & Higyene tandards during service
Module 5 — Types of Service (Silver Service Focus)
Students learn and practice the main onboard service styles, with deeper emphasis on Silver Service and luxury protocol.
Advanced Silver Service SOP includes: beverage order, service sequence, clearing order, and luxury service standards.
Service styles covered:
  • English Service
  • French / Synchronized Service
  • American Service
  • Room Service
  • Buffet Service
  • Russian Service
Module 6 — Beverage Service in Silver Service
  • Luxury beverage service: champagne and wine service standards
  • Wine Opening, pouring, glass management, and napkin use
  • Water service 
  • Caviar service basics
  • Coffee service rituals within lunch/dinner
Module 7 — SOPs (Standard Operating Procedures)
  • Identifying procedures
  • Analysing gaps
  • Planning and implementing
  • Evaluating and improving
  • Recommendations and reporting
  • Supervisory mindset and quality control
Module 8 — Guest Preferences (Luxury Standards)
  • Basic guest information (tone, privacy, routines)
  • Charter group profile and travel plans
  • Food preferences, allergies, dislikes
  • Bar preferences and signature drinks
  • Tips & suggestions: anticipatory service
Module 9 — Managing Guest Experience Onboard
  • Event planning onboard (birthdays, proposals, themed nights)
  • Destination events and coordination
  • Owner assistance & VIP protocol
  • Ensuring consistency in guest preferences and service delivery
Module 10 — Recovery Model (Service Recovery & Complaints)
  • Recovery model steps and implementation
  • Scenario planning 
  • Complaint handling: tone, escalation, and resolution
  • Documentation and prevention of repeat issue

Certificate
The training provided by International Luxury Training includes a Diploma Certificate is awarded by, the Guest Program- IAMI  is a MCA accepted interior training International Luxury Training is member of  PROFESSIONAL YACHTING ASSOCIATION. All courses are certified by IAMI Association & G.U.E.S.T. Program training. We follow the highest standards in the Super Yacht sector.

Policies
​All courses are subject to 21% of Spanish VAT not included in the price

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