Courses - Policies & Conditions
For current course costs and dates, please refer to our website.Course-Booking & Refund Policy(International Luxury Training / Barcelona Crew Academy).
1 . Before You Book
Stage of cancellation – Refund available – Notes
4. Cancellations by the Student
Stage of cancellation – Refund available – Notes
Course Policy
Courses are not refundable by any cause after obtainin your course Diploma.
However, students are entitled to re-attend the same course 1 time (either on-site or via Zoom) within 12 months, at no additional cost, provided the course is scheduled again by the academy.
For Zoom sessions, it is mandatory to have a functioning webcam during the class.
For Food Safety Level 2 and Level 3 courses, if the student does not comply with the webcam or internet connection requirements, any additional exam attempt or extra class required will be at the student’s own expense.
Administrative fee for any approved refund: €25 (in addition to the percentages above).
5. Pause & Reactivation Policy
Courses may be placed on standby for up to 12 months from enrolment.
1 . Before You Book
- Read the course description carefully and verify you meet any prerequisites.
- Provide accurate information on all booking forms; you confirm that all data supplied is complete and correct.
- For questions, email [email protected] or use the enquiry form at the bottom of each course page.
- Pre-payment (20 % to 40%) – reserves a provisional place.
- Balance payment (remaining ammount) – must be received before the course start date for the place to be fully confirmed.
- A confirmation email with joining instructions is sent five (5) days before the course begins.
- Do not book travel until you have received this confirmation.
- If a course is cancelled 10 days or more before the start date, you will receive a full refund minus a €28 processing fee.
- If the Academy must cancel within 10 days, you may choose a full refund or transfer to a future course at no extra cost.
Stage of cancellation – Refund available – Notes
4. Cancellations by the Student
Stage of cancellation – Refund available – Notes
- Within 10 calendar days of booking and before any platform access
→ 80% refund (20% non-refundable administrative fee) - After platform access but before 25% of the course content is completed
→ Up to 60% of the course fee refundable
→ The remaining amount will be retained as a credit and may only be used toward the same priced course (on-class or Zoom) within 12 months. This amount is non-refundable and cannot be converted into cash. - After more than 25% of the course content has been accessed or completed, or after attending any live Zoom session or in-class practical session
→ No refund will be issued
→ The course becomes fully non-refundable as a significant part of the training has been delivered
Course Policy
Courses are not refundable by any cause after obtainin your course Diploma.
However, students are entitled to re-attend the same course 1 time (either on-site or via Zoom) within 12 months, at no additional cost, provided the course is scheduled again by the academy.
For Zoom sessions, it is mandatory to have a functioning webcam during the class.
For Food Safety Level 2 and Level 3 courses, if the student does not comply with the webcam or internet connection requirements, any additional exam attempt or extra class required will be at the student’s own expense.
Administrative fee for any approved refund: €25 (in addition to the percentages above).
5. Pause & Reactivation Policy
Courses may be placed on standby for up to 12 months from enrolment.
- Access windows: Each activation period lasts 6 months.
- If the course is not completed within the initial period, an additional 6-month activation may be granted for a fee of €38.
- If no login activity is recorded for three consecutive months, the account will be automatically deactivated until the reactivation fee is paid.
- After the 12-month period, students may continue access by subscribing for an annual fee of €38.
→ This subscription provides access to the same course with updated content, as courses are regularly reviewed and improved.
- Courses must be completed within 12 months of enrolment.
- To receive the IAMI / GUEST Diploma, students must:
- Attend 100 % of scheduled Zoom or on-class sessions, and
- Complete 100 % of online modules on the student platform.
- Diplomas are provided in digital (PDF) format at no cost.
- Hard-copy delivery can be purchased: €12.80 (EU), €26 (non-EU).
- Replacement or re-shipping after 30 days: €28 per diploma.
- Online payments are accepted by major credit/debit cards.
- For bank transfer or other methods, contact [email protected]
- Please note that a payment receipt is automatically generated through our website at the time of booking .Should you require a separate individual invoice to be issued, this will involve additional administrative handling, and a supplementary charge of €20 + VAT per invoice will apply.
- Flights, accommodation, visas, and personal expenses are not included and are non-refundable by the Academy by any cause.
- Product shipping fees (books, uniforms, etc.) are not included on the price
- Personal data is processed according to our Privacy Policy.
- These terms and contracts shall be governed by Spanish law, and the parties agree that the courts of Barcelona shall have exclusive jurisdiction over any dispute or claim arising from or related to them.
