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Advanced Service Module / Silver Service Unit 05 - GUEST PROGRAM - Online 24/7 + Live Session

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Advanced Guest Program Certificate Diploma training for Stewardess
Upon successful completion of this course. An exclusive course teaching how to apply different service styles onboard the customs, techniques, and etiquette associated with traditional Silver Service as well as other relevant service styles. The course is instructive, practical, and interactive and includes different setups of the table, different types of Services, Silver service, Champagne & Wine Services, Caviar Service, Coffee Service.
Implement & Manage Food & Beverage standards operating service procedures. Supervisory skills and organization for guest service.
Students will have developed a 5* standard service skill-set and good knowledge of luxury menu items.

 
  • Course Schedule On-Line: Self-study 10 hours
  • Practical demonstration videos 3 hours
  • Live session : 3 sessions, 4 hours each
  • Assignment work 4 hours   
  • Practical Assessment 1 hours ( recording) + 1 hour feedback teacher 
  • Test : 1 hour  
Course Schedule On Class live session :
3 sessions Practical workshop 8 hours 
(theory 12 hours in total Online) 
Location: Barcelona / Carrer de Bailen 223
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- list of material *please check the list of material for the live session /depending on which learning unit you choose to record yourself for your assessment some of the items will be needed in order to be able to complete the course 
MATERIAL__silver_service_Advanced_Service-200527-121025.pdf
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​Reviews 
See our reviews  in Facebok : https://bit.ly/3aZGArm

I completed Food Safety & Hygiene level 2 and the Advanced Silver service courses. It was on remote live session course....

Posted by Nagy Fruzsina on Thursday, 17 December 2020
Reviews Students Guest Program courses 

I did the Advanced guest program, it was great, the teacher was so clear to explain different situation and we did a lot...

Posted by Isabella Raimondo on Monday, 3 February 2020

Requirements

  • 18 years old and over
  • Basic service skills
  • At least 1 season experience as Stewardess
  • English fluent
  • Food Safety & Hygiene Level II Certificate

Modules

Module 1: SOP - Standard Operating Procedures
  • Identifying 
  • Analysing
  • Generating Process
  • Planning
  • Implementing
  • Evaluating
  • Reccommendations
Module 2: Mise en Place
  • Service Planning
  • Implementation & Supervision
  • Identification glassware, cutlery & service utensils
  • Laying Covers for Table Service
  • A la Carte Covers
  • Table D'Hote Cover
Module 3: Table Setup & Decorations Formal & Informal Dinner
Table Setup
  • Table Centerpiece Decorations
  • Types of Covers
  • Table Setup Styles (formal & informal)
  • Table decoration
Module 4: Buffet Service
Learn and practice on of the most implemented service style onboard.
  • Buffet Service stewardess role
  • Setup procedures & rules
  • Types of Buffet Setup
Module 5: Types of Service
Learn and practice the different styles of services onboard
  • English Service
  • French Service/Synchronized 
  • Silver Service
  • American Service
  • Room  Service
  • Buffet Service
  • Russian Service
  • Gueridon
Module 6: Beverage Service
  • Luxury service: Champagne & wine
  • Caviar Service: Russian Service
Module 7: Guest Preferences
  • Basic Information
  • Charter Group
  • Travel Plans
  • Experience
  • Charter Activities
  • Food Preferences
  • Bar Preferences
  • Tips & Suggestions
Module 8: Recovery Model 
  • Implementation of the recovery model
  • Taking into account different scenarios & designing plans
  • Guest complaint handling
Module 9: Managing Guest Experience onboard
Events on board:
  • Party design and planning (BBQ, Cocktail, Dinner, Themed, etc)
Events in destination:
  • Tours & Excursions
  • Transfers
  • Owner Assistance

Certification

Barcelona Crew Academy Online Diploma certificate by GUEST PROGRAM- MCA approved 
​The training includes a certificate of completion awarded by Guest Program Diploma and IAMI  association  &  Barcelona Crew Yachts Academy.
You will obtain  the Guest Program Diploma and IAMI  association after completion of the total of the course Online

Policies

​Guest Program Diploma wil be povided for the online course 100% compeltion theory online + live session on remote
*Practical course On class also can be done every month september to June at Barcelona Crew Academy training center

    ​Advanced Service Module / Silver Service - GUEST PROGRAM - MCA - online theory

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