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  • Customer Service For Cruise Ship Passengers -10% Booking reservation

Customer Service For Cruise Ship Passengers -10% Booking reservation

SKU: 300-10% Booking Reservation
€300.00
€300.00
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per item
The world of cruise ships has experienced an exponential change in recent years.  Catalonia, in general, and Barcelona, in particular, have become a basis for a large number of companies that program their routes through the Western Mediterranean.
Customer Service For Cruise Ship Passengers Autonomous University of Barcelona AB course is offering you knowledge about environment, different cruise companies, departments on board, excursions guest service, animations and much more...
​Get the knowledge and skills you need to meet the challenges in different cruise companies!
​You will learn more about global vision of the business and industry opportunities.

Duration: 51 hours (2 ECTS)
Dates: 4 - 12 April 2018
Languages: Spanish & English
​Hours: Wednesday and Thursday from 15:30 to 20:00
​Location: University of Tourism and Hotel Management (EUTDH)- White Building Campus UAB - Bellaterra
Price: 300€
uab.cat/turisme-direccio-hotelera

*A 10% payment will be made in advance for booking reservations, remaining amount must be transferred 4 days before the course starts. Instructions will be provided

For more information:

turisme_de_creuers_cat.pdf
File Size: 194 kb
File Type: pdf
Download File

Program:
1. From traditional transatlantic to macro-cruises of today.
The first itineraries and companies
The cruiser "boom" and the great boats of today.
2. Different companies and types of cruise.
Different companies and their concentration.
Thematic cruisers and substantial differences.
3. Itineraries and destinations for all seas around the world
Itineraries and destinations for the Mediterranean.
Itineraries and destinations for the Atlantic and the Caribbean.
Itineraries and destinations for the Indian Ocean and other Asian cruises.
Itineraries and destinations for the Pacific and others
4.Departments of a ship.
5. River cruises.

Modality:
  Attended

Certificate:
 Certficate by University Autonoma de Barcelona - UAB 51 hours (2 ECTS)
Diploma of Attendance.

Admission Profile:
This program is aimed at:
  • Professionals in the field of Tourism and / or related sectors.
  • Professionals of commercial sectors linked to cruise tourism that require their presence in social networks
  • Students and Degree in Hotel Management.
  • Students and Degree in Tourism.
  • Students and Degree in Communication Sciences.

Objectives:
  • Acquire knowledge about the world of cruises, history,  itineraries, the companies, the different departments of the boats, the organization of excursions, etc.
  •  Provide the bases sufficient to be able to deal with the different companies.
  • Obtain a global vision of the tourist business of cruises and their possibilities of growth both in the emitting and receptive aspect​

Aimed For:
  • Students and Degree in Hotel Management.
  • Students and Degree in Tourism.
  • Students and Degree in Economics.
  • Students and Degree in East Asian Studies.
  • Students and Degree in Translation and Interpreting.
  • Professionals in the field of Tourism and Hotel Management / professionals in related sectors​

Coordination:
Mayte Bruguera:  General Manager from Barcelona Crew:
  •  Bachelor Degree in Psychology of Organizations and work.
  • Master in Human Resource Management.
  • Post Graduate Internal Communication.
​12 years of experience in Human Resources in the Nautical Sector.
Román Hereter
Albert Saló