Advanced Leadership & Management - Athens, Greece
IN-CLASS in ATHENS, GREECE
The course is directed to the Chief Stewardess and heads of Interior of department/senior positions onboard who have a responsibility within their appointed roles to understand the impact of leading individuals and their department teams.
The Advanced Leadership Module focuses on managing the challenges of the HoD position and developing their knowledge and skills on how to motivate individuals & teams, effectively communicate, implement performance management on board, resource management principles, and manage conflict situations coaching and Mentoring on board.
Duration: 2 days
Date: 19 - 20 April
Contents:
- Importance of Communication with guests and Team
- Challenges of communication on board
- Elements of effective communication
- Listening to positions and being an empathetic leader
- Communication styles
- Constructive feedback
- Mentoring definition
- Mentor role principles of guidance
- Differences between Mentoring, Management and Coaching
- Key Components of an Effective Mentoring
- Mentoring theories/models
We follow the highest standards in the Super Yacht sector / Luxury Villas / Luxury Airlines
*A 40% payment Can be made in advance for booking reservations, once you have enrolled we will give you access to the system student notes 60% of the remaining amount must be transferred 4 days before course starting date.
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